IMPORTANT SHIPPING INFORMATION
We are grateful for your support and are pleased to advise that our warehouses are still fully operational to pack and dispatch your orders.
Please refer to shipping timeframes quoted at the checkout for estimated delivery to your destination. Please note, COVID-19 may affect delivery timeframes, with some courier services experiencing unexpected delays in transit, or slight delays in the providing tracking details. We will continue to provide updates as we receive them and continue to deliver your orders as soon as possible.
We do ask that you keep a close eye on your tracking information for any updates issued.
For more direct information about shipping please contact your selected courier as they will have real time updates:
DHL: Please follow this link to find your countries DHL number: https://www.logistics.dhl/global-en/home/contact-us.html
USPS: 1 (800) 275-8777
DO YOU SHIP GLOBALLY
Yes we do! We offer international shipping to all destinations worldwide.
HOW MUCH IS SHIPPING?
Each order is charged at a flat rate of $10 USD for standard shipping and $25 USD for express shipping. Our shipping price is a flat rate regardless of location or how many pieces you order. We are currently offering free standard shipping within Canada and the US.
*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery to your country. For more information see below.
HOW LONG DOES SHIPPING TAKE?
- Standard Shipping: 4-7 business days to most major cities, world-wide.
- Non-metro locations: 10-14 business days. Orders will be sent via EMS postal service. Express shipping to these locations is not available.
Please note, COVID-19 may affect delivery timeframes, with some courier services experiencing unexpected delays in transit, or slight delays in the providing tracking details.
HOW LONG AFTER PLACING MY ORDER WILL IT BE SHIPPED?
Please allow 1-2 working days from when your order is first placed for the warehouse to pick and pack your order for shipping. Northern Hemisphere customers this may mean that you are a day behind our team due to time zone differences. Please take note of this when considering delivery timeframes, especially for express orders. Orders are shipped Monday to Friday.
WILL I GET A TRACKING NUMBER?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.
Please note: Your order status will be marked as 'Order Received' until tracking details have been supplied to us by the courier. Your order status is changed to 'Shipped' after the package is already in transit.