RETURNS AND EXCHANGES

WHAT IS OUR RETURNS POLICY?

 

As we all navigate through unprecedented times of social distancing, and stay home to #flattenthecurve, SPIRA is offering extensions to our standard returns policy timeframes to allow customers to send returns when safe and convenient, so you can shop with confidence. Please email our friendly customer service team to make arrangements. spiradance@gmail.com

A request for an exchange or return, must be submitted within 14 days of receiving your order.

The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or the smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of garments at the time at which the return is received for processing. 

 

HOW DO I ORGANIZE A RETURN?

Making a SPIRA return is easy. Simply email spiradance@gmail.com and make note of the following:

  • Item to return
  • Return reason
  • Whether you want to return or request an exchange

 

Once your return request has been authorized, we will contact you via email with confirmation, the return address details and a Returns Form, which should be included inside your return package. 

Please wait to receive all required returns information before sending any returns. Our team is off duty on Sunday, so if you submit an online return request over the weekend we will reply on Monday.

We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.

 

WHERE DO I SEND MY RETURNED ITEM?

SPIRA DANCE LLC.
14014 Moorpark St. #324
Sherman Oaks, CA 
USA 91423

 

HOW LONG WILL IT TAKE TO PROCESS MY REFUND?

Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an email once our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method. Refunds for returns apply to the purchase price of the garments only.

 

HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?

Once we receive your return at our warehouse, please allow 3-5 business days for your return to be processed by our team. We’ll send you an email notification once your exchange has been shipped so you know it’s on the way.

 

ARE RETURNS FREE?

The shipping cost of returning item(s) to the SPIRA warehouse for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you. We understand that some international postage can be costly, so we do not expect express shipping on returns. The returns period applies to the time in which a return must be requested.